FAQs
What makes KEL unique?
At KEL, we handcraft eco-luxury children’s clothing from organic materials. No plastic is used, and every piece features nature-inspired designs for a healthier planet.
What materials do you use?
We source premium organic fabrics and eco-friendly dyes that avoid harsh chemicals.
How is the clothing produced?
Each item is made in small batches by hand, letting our artisans focus on quality while reducing waste. This approach ensures minimal environmental impact at every stage.
Do you ship worldwide?
Yes. We offer global shipping, and all costs—like delivery fees or customs—will be shown at checkout. You’ll know the exact price before finalizing your order.
When will I receive my order?
We provide estimated delivery windows on our campaign page and share updates if any delays arise.
Can I request a refund or exchange?
We accept returns or exchanges for flawed or defective items. Just contact us within 14 days of delivery, and we’ll work quickly to fix any issues you encounter.
How does KEL ensure ethical practices?
We partner with fairly compensated artisans, maintain transparent supply chains, and commit to eco-friendly methods. Every step respects both people and the planet.
Can I order multiple items for family or friends?
Of course! We encourage you to check out our perk bundles for the best value. You can also add items to your pledge or make separate pledges if you want to gift eco-friendly luxury clothing to loved ones.
Will you add more designs or sizes in the future?
Absolutely! As we grow, we plan to introduce new styles, colorways, and additional size options. We’ll share design updates and collaborate with our community to develop products that truly meet parents’ needs
What if my order is delayed?
We strive to meet our deadlines, but sometimes unexpected challenges—like sourcing delays or high demand—can occur. We promise to keep you informed via campaign updates and emails so you’re never left guessing.
How do I determine the right size for my child?
We will provide a detailed sizing chart with measurements in both inches and centimeters on our campaign page and website. If you’re unsure, feel free to reach out with your child’s measurements—we’re happy to recommend the best fit.
How can I contact Kids Eco Luxury?
You can email us at info@kidsecoluxury.com where our customer service team will be happy to help you with whatever you need!
Where do you ship from?
We ship from World wide.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@kidsecoluxury.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.